Improvisation is a lousy word

Improvisation is a lousy word for something so life-giving so essential from improvisus meaning not expected, not foreseen it’s the edge case of meeting necessity with invention a dirty little secret for the meticulous but anyone who has been around for a while learns to expect the unexpected to roll with it and use it to […]

Owning our mistakes

We tend to treat making a mistake as something to avoid at all costs. It’s fairly common to plan, rehearse, polish, and play it safe because we want to get things right. And while that shows care and attention, there’s also a quiet cost: the more control we seek, the more we grip ourselves, and […]

Creative Apprenticeship

Fifteen years ago I had the good fortune of attending an event where Dave Hall from The Ideas Centre spoke about Thinking Money Down the Drain: his approach to growing critical and creative thinking in organisations. I loved the energy and humour he brought to the topic, and the challenge he brought to the kind […]

We’re using mute all wrong

Would you ask participants in a face-to-face meeting to put duct tape over their mouths when they are not speaking? Of course not. So why have we made ‘default mute’ the norm in online meetings? When I facilitate virtual sessions I ask people to only use mute if there’s a distracting noise in the background. […]